Return and Refund Policy

Return Policy

Effective Date: 6/22/2023

At Layered Innovations, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day money-back guarantee on most products. Please review the following guidelines and instructions for returning your purchase.

1. Eligibility:

   - To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as when you received it.

   - Certain products may be excluded from our 30-day money-back guarantee. These exclusions will be clearly stated on the product page.

2. Returns Process:

   - To initiate a return, please contact our customer support team at [Insert contact information]. Provide your order details and reason for the return.

   - Our customer support team will guide you through the return process and provide you with a return merchandise authorization (RMA) number.

   - Please securely package the item, including all original accessories and documentation, and clearly mark the RMA number on the package.

   - Ship the item back to us using a trackable shipping service. The return shipping costs are the responsibility of the customer.

3. Inspection and Refund:

   - Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.

   - If the item is in its original condition, we will process your refund within 1 week to the original payment method used for the purchase.

   - Please note that shipping and handling fees are non-refundable.

4. Damaged or Used Products:

   - Damaged or used products may be subject to a restocking fee of 30 percent of the original purchase price. This fee covers the cost of inspection, refurbishment, and repackaging.

   - If your returned item is deemed to be damaged or used, we will notify you and deduct the restocking fee from your refund.

5. Non-Returnable Items:

   - Certain items are non-returnable, including but not limited to custom-made or personalized products, downloadable software, and perishable goods.

6. Exchange Policy:

   - We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired item separately.

7. Contact Us:

   - If you have any questions or need assistance with the return process, please contact our customer support team via contact page.

By making a purchase from Layered Innovations, you agree to comply with and be bound by this Return Policy. We reserve the right to amend this policy at any time. Please refer to the most recent version of our Return Policy on our website.

Note: This Return Policy does not affect your statutory rights as a consumer.